Flexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers and designers.
An invite-only talent network, handcrafted assessments, and a search engine powered by 30+ data points make it a must-have for every company. We've taken a complicated, draining task and transformed it into a simple, smart, and efficient system that businesses love. Our search engine, coupled with meticulously designed assessments, ensures our client companies get the dream talent they're looking for.
With over 600,000 visitors each month and our robust talent network of 45,000+ professionals globally, we achieved $4 million in revenue in 2022 and have so far made payments worth $7.5 million to our talent network. We have had the pleasure of working with 240+ clients, a testament to our growing footprint in the hiring ecosystem.
We are looking for a Customer Success Associate with 1-3 years of experience in the B2B space, ideally in a high-growth startup or early-stage company. In this role, you will play a key part in ensuring exceptional client experiences, driving retention, and building long-term relationships with our customers.
Your focus will be on managing client accounts, optimizing onboarding processes, resolving issues proactively, and acting as the bridge between customers and internal teams. If you enjoy problem-solving, stakeholder management, and driving customer success in a fast-paced environment, this is a great opportunity for you to make a direct impact and grow rapidly.
Client Onboarding & Engagement
Own the end-to-end customer onboarding process, ensuring a seamless experience.
Prepare the necessary documentation to complete the client onboarding.
Build strong relationships with clients from Day 1 to drive engagement.
Account Management & Retention
Serve as the primary point of contact for assigned accounts.
Proactively identify and address customer pain points to improve retention.
Conduct regular check-ins to understand evolving needs and optimize solutions.
Customer Support & Issue Resolution
Respond to client inquiries and resolve issues promptly to maintain high satisfaction.
Collaborate with internal teams (sales, product, operations) to ensure quick problem resolution.
Gather feedback from customers and advocate for their needs internally.
Process Improvement & Data Management
Track customer success metrics and analyze data to drive improvements.
Identify patterns in customer challenges and suggest process enhancements.
Maintain detailed records of client interactions, feedback, and action items.
Cross-Team Collaboration
Work closely with sales to ensure a smooth transition from deal closure to onboarding.
Partner with product teams to relay customer feedback and drive feature improvements.
Align with marketing to create resources that enhance customer engagement.
1-3 years of experience in a Customer Success, Account Management, or Client-facing role within a B2B company.
Experience in a high-growth startup or early-stage company is a plus.
Strong problem-solving skills with a structured and analytical approach.
Ability to manage multiple accounts, priorities, and relationships simultaneously.
Exceptional communication skills, both written and verbal.
Data-driven mindset, with the ability to track and improve customer success metrics.
Immediate availability to join.
High-impact role: Work directly with customers and drive business growth.
Fast career progression: Take ownership and scale your role quickly.
Collaborative culture: Work with a supportive and driven team.
Learning opportunities: Gain exposure across multiple business functions.
Location: Bengaluru (in-office)
If you are passionate about customer success and building lasting client relationships, we’d love to hear from you. Apply now and be a key part of our growth journey.